At Xela Jewels, every piece is mindfully designed and handcrafted in small batches using natural gemstones, brass, sterling silver, and raw elements. Because each natural stone carries unique markings, colors, and flash, no two pieces are identical—making your jewelry truly one-of-a-kind.
We want you to love your talismans. If something isn't quite right, we are here to help.
Returns & Exchanges
Return Window: We accept returns for store credit or exchange within 14 days of your order delivery date.
Condition: Items must be unworn, in their original condition, and returned in original packaging.
Exchanges: If you would like to exchange an item for a different style or size, please contact us within 14 days of receipt.
Non-Returnable Items
To maintain quality and hygiene standards, the following items are final sale:
Custom or personalized orders
Pierced earrings (for hygiene reasons)
Sale or promotional items marked as Final Sale
Damaged or Defective Items
We take great care in crafting and packing your orders. However, if your piece arrives damaged or has a crafting defect, please contact us within 48 hours of delivery at xela@xelajewels.com with:
Your order number
A quick photo of the issue/damaged packaging
We will gladly repair, replace, or resolve the issue as quickly as possible at no extra cost to you.
How to Initiate a Return
Email us at xela@xelajewels.com with your order number and the item(s) you wish to return or exchange.
Once approved, we will send you return shipping instructions.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping service.
Questions?
Have questions about sizing, stone properties, or care before purchasing? Reach out to us at xela@xelajewels.com—we’re always happy to help you find the right piece.